FAQ

We package and store all of our teas in an approved commercial kitchen in Selkirk, Manitoba. You can always contact us at contact@whitecedarteas.ca.

We buy our blends from only one company at this time, it is a Canadian supplier . We are currently researching a few other companies to help grow our selection. You can always contact us at contact@whitecedarteas.ca.

The company that we purchase our blends from has an organic seal, organic seals are not transferrable. In the future, as we grow well will subscribe to this organization. You can always contact us at contact@whitecedarteas.ca.

Each tea/consumable has an ingredient list, please read through each ingredient list carefully before purchasing. We also recommend you speak with your physician before drinking our teas.

Most of our teas are gluten-free, but they're not produced in gluten-free facilities. Please be sure to check the ingredient carefully. You can always contact us at contact@whitecedarteas.ca.

Most of our teas don't contain sugar, but as we expand and use more than one company for some of our inventory, this can (and probably will) change in the future. Some teas do contain sugar. Fruit teas contain natural sugars, and teas with caramel or chocolate bits have some sugar content in them. Be sure to read the ingredient lists on all product pages before ordering. You can always contact us at contact@whitecedarteas.ca.

We do sell caffeine-free teas, this information is indicated on each of the product pages and on the packaging for the tea. On the tea packaging caffeine-free will be 3 tea leaf symbols that are grey. Decaf is tea that has had the caffeine removed from it, we do not carry any decaf teas at this time. You can always contact us at contact@whitecedarteas.ca.

Returns and exchanges have to be done within 30-days of purchase, shipping and handling charges are non-refundable; unless the return was a result of our error. For health reasons, there are no returns or exchanges on teas, matchas, or consumables. If there was an error with your order or items are damaged please email us at contact@whitecedarteas.ca with the subject line: Support. Please visit our Returns Page for more in-depth information.: https://www.whitecedarteas.ca/returns

1. You can contact us at contact@whitecedarteas.ca with the subject line: Support. 2. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. 3. Use original carton and packaging materials, if possible. Be sure products are protected. ​ *Items sent back to us without first requesting a return, will not be accepted. **Returns will not be accepted at farmer's markets, trade/craft shows, exhibitions, or popup locations. All returns must be done by contacting us first at conact@whitecedarteas.ca - subject line: Support. ​ You can always contact us at contact@whitecedarteas.ca - Subject line: Support Please visit our Returns Page for more in-depth information.: https://www.whitecedarteas.ca/returns

Contact us immediately if the item is defective, damaged or if your receive the wrong item, so that we can evaluate the issue and make it right. ​ You can always contact us at contact@whitecedarteas.ca - Subject line: Support

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item with store credit. ​ All exchanges must be done by contacting us at conact@whitecedarteas.ca - subject line: Support. ​ You can always contact us at conact@whitecedarteas.ca - Subject line: Support

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You'll also need the original receipt or invoice number as proof of purchase. You will need to contact us within 30-days of your purchase and give us the reason for your request for a refund. We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded using your original payment method. Please remember that refunds take a few days to weeks based on your bank or credit card handler's methods. You can always contact us at contact@whitecedarteas.ca. Please visit our Returns Page for more in-depth information.: https://www.whitecedarteas.ca/returns

Due to health regulations and obvious reasons, tea and matcha are non-returnable and non-exchangeable. Please consider only purchasing our sample boxes to try out new teas/matchas. We can not resell returned, opened, or damaged packaging tea, matcha, or other consumables. You can always contact us at contact@whitecedarteas.ca - Subject line: Support Please visit our Returns Page for more in-depth information.: https://www.whitecedarteas.ca/returns

Holiday and promotional items are not refundable, returnable, or exchangeable at this time. They are all final sales. ​ You can always contact us at contact@whitecedarteas.ca - Subject line: Support Please visit our Returns Page for more in-depth information.: https://www.whitecedarteas.ca/returns

Still need answers about promotions, shipping times, or your current order status. Click on the links to learn more about how we do things here at White Cedar Teas. ​ If you still have questions or concerns, reach out to us by email at contact@whitecedarteas.ca - Subject line: Support or by filling out our contact for form here: www.whitecedarteas.ca/cantact ​ Please be advised that it may take up to 48 hours for us to respond. Please visit our Returns Page for more in-depth information.: https://www.whitecedarteas.ca/returns All the information you might need can be easily found at the bottom of any of our webpages.

You can always reach out to us by emailing us at contact@whitecedarteas.ca - Subject line: Support or by filling out our contact for form here. www.whitecedarteas.ca/contact Please be advised that it may take up to 48 hours for us to respond. Please visit our Returns Page for more in-depth information.: https://www.whitecedarteas.ca/returns All the information you might need can be easily found at the bottom of any of our webpages.

All of our policies, returns, shipping, etc. information is all located at the bottom of each webpage under 'Customer Care,' just scroll down and you will find them. :) You can always contact us at contact@whitecedarteas.ca - Subject line: Support

You can contact us by filling out our contact form here: www.whitecedarteas.ca/contact or by emailing us at contact@whitecedarteas.ca - Subject line: Support.

No problem just contact us through our contact form here: www.whitecedarteas.ca/contact or my emailing us at contact@whitecedarteas.ca - Subject line: I'd like a phone call please.